Terms & Conditions - Cairngorm Lodges

Reservations for accommodation at Cairngorm Lodges are accepted on the following conditions

The Agreement

The condition of hire is between The Hirer and the Property Owner (Craigmyle Estates Ltd). The contract is deemed to have been made once The Hirer has confirmed the booking via the online booking mechanism. Bookings will require a credit card to secure it and full payment will be required 60 days prior to arrival. On receipt of booking, The Owner will dispatch a confirmation email /letter. Subsequent amendments to the contract must be agreed upon by both parties in writing.  The Hirer must be over 18 years old at the time of booking. 


The person who authorises the booking (The Hirer) will be responsible and agrees to take full responsibility that the Conditions of Let are adhered to by all members of the party. The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions. 

The Hirer agrees to pay the balance of the cost 2 calendar months before the holiday is due to start. If the balance is not received within the time specified, The Owner reserves the right to cancel the booking and retain the deposit and remarket the property as available.


For bookings made more than two months before arrival, a deposit of 20% of the total booking fee will only be effective if the official booking form is correctly completed and signed and duly confirmed by The Owner. The balance, the remaining 80%, is due two months before the holiday commences. For bookings made less than two months before arrival, the total amount is payable.

Number of People using Holiday Accommodation

The agreement between Craigmyle Estates Ltd and The Hirer shall permit The Hirer and members of The Hirer’s party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated on the booking form may occupy the property unless by prior written agreement with The Owner – extra charges may be applicable in such cases. The Owner reserves the right to refuse admittance if this condition is not observed. The Owner reserves the right to revoke or refuse prior to, or during the stay, any booking from parties which they consider to be unsuitable for the property.

Arrival / Departure

Unless prior written agreement has been made with The Owner, the property will be available for occupation after 2 pm on the first day of the holiday and must be vacated by 10 am on the last day.

Cancellation or Changes by You

When the holiday is booked, The Hirer is entering into a legally binding contract. If forced to cancel, for whatever reason, The Owner should be advised as soon as possible in writing. Providing the cancellation is received not less than two months before the start of the holiday only the 20% deposit will be forfeited. However, if cancellation is received less than two months before the start of the holiday, then The Hirer will be liable for the full hire amount.  It may be possible for holiday dates to be changed providing the property is available for new dates and The Owner is agreeable to the change. A re-booking charge may be payable.

Your Responsibilities

The Hirer agrees:

  • That the supervision of children, babies, dogs, and any adults requiring care, remains the responsibility of The Hirer at all times. Well behaved dogs are most welcome subject to the appropriate supplement. Dogs should be kept under proper control and not left alone in the property. They must not be allowed on the beds or furniture. Any fouling should be cleaned.
  • To minimise the potential fire risk.
  • To be respectful and responsible for leaving the accommodation in good order, with full inventory and in a clean condition, otherwise, an excess charge may be levied.
  • To make The Owner aware of any breakages or damage caused during their stay and to pay for any damage or loss, however, caused, excluding reasonable wear and tear incurred during occupation.
  • Not to cause nuisance or annoyance to occupants of nearby property.
  • To be responsible for securing the property when absent or sleeping.
  • To allow reasonable access to the property by The Owner (or agents acting on behalf of Craigmyle Estates Ltd), if it is deemed necessary.
  • To agree not to sublet or reassign the property to another person or persons without The Owner’s consent
  • If in the opinion of The Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by The Owner as discharged and the property may be repossessed immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
  • The Owner reserves the right to charge a security deposit of a minimum of £200. Conditions of such will be made clear at the time of booking.


It is very important to The Owner that the hirer has an enjoyable holiday at their premises.  In the unlikely event of a complaint, The Hirer should, at a reasonable time, contact Craigmyle Estates Ltd, or their agent as stated in the Welcome Pack within the property, and make their complaint. No complaints can be considered after departure from the property.


The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arise out of the property, it’s plumbing, electrical services or exceptional weather. No responsibility is accepted for loss or damage of the property, (including pets), vehicles or vehicle contents belonging to the hirer or any member of the party during their occupancy.

Cancellation By Us

The Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g., through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid. The Owner shall be under no other liability if such cancellation occurs.

Special Short-Term Letting Licence Terms

New regulations (effective October 1st 2023) permit Local Councils to suspend or terminate letting operations due to unsafe or non-compliant processes and procedures. In such circumstances when The Owner has been placed into restrictions by the Local Council resulting in the Agreement being unable to be fulfilled, a full refund will be given. The full refund is only applicable for circumstances when the Government has imposed restrictions, otherwise normal booking terms will apply. 


Force Majeure

The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.


The failure of Craigmyle Estates Ltd to enforce or exercise, at any time or for any period, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.

The property let is to be used for the purposes of a holiday let to which Section12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.

These Terms and Conditions comprise part of the agreement and are subject to the governing laws of Scotland.

The Website hosts the most up to date version of the Terms and Conditions.

These booking conditions supersede all previous issues. April 2022.