Reservations for accommodation at Cairngorm Lodges are accepted on the following conditions
Terms and Conditions: Cairngorm Lodges
1. The Agreement
The contract of hire is between the Hirer and the property owner (Craigmyle Estates Ltd). The contract is deemed to have been made once the Hirer has confirmed the booking via the online booking mechanism or via a printed booking form. Bookings cannot be accepted without a valid credit/debit card to guarantee the reservation. Upon receipt of a booking, Craigmyle Estates Ltd will dispatch a confirmation email or letter. The Hirer must be at least 18 years of age at the time of booking.
2. Booking and Payment
The Hirer is responsible for all persons included in the booking and must ensure they are aware of these conditions. Craigmyle Estates Ltd reserves the right to decline any booking or refuse to hand over keys to any person who has not complied with these conditions.
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Standard Bookings: The full booking balance must be paid no later than 28 days before arrival. If the balance is not received within this timeframe, the owner reserves the right to cancel the booking, retain any deposits, and remarket the property.
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Group Bookings: A booking of two or more lodges is deemed a “Group Booking.” A non-refundable deposit of 20% is required at the time of booking. The remaining 80% balance is due 28 days before arrival.
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Late Bookings: For reservations made less than 28 days before arrival, the total amount is payable immediately.
3. Number of People Using the Accommodation
The property is let for holiday purposes only. Only the Hirer and their named party may occupy the lodge. The number of guests must not exceed the maximum capacity stated on the booking form unless prior written agreement is obtained from Craigmyle Estates Ltd (additional charges may apply). The owner reserves the right to refuse admittance or revoke a booking if this condition is breached or if the party is considered unsuitable for the property.
4. Arrival and Departure
Unless otherwise agreed in writing, the lodge will be available for occupation after 3:00 pm on the day of arrival and must be vacated by 10:00 am on the day of departure.
5. Cancellations or Changes by You
A booking is a legally binding contract. Cancellations must be notified in writing as soon as possible.
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More than 28 days’ notice: A full refund will be issued for a single lodge booking. For group bookings, the 20% deposit is forfeited.
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Less than 28 days’ notice: The Hirer remains liable for the full hire amount.
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Changes: We may be able to change your dates subject to availability and agreement. A re-booking fee may apply.
6. Festive Dates (Christmas and New Year)
Bookings for festive periods are subject to specific terms:
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A non-refundable 20% deposit is required.
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Cancellation more than 60 days before arrival: Refund issued minus the non-refundable deposit.
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Cancellation between 60 and 28 days before arrival: The Hirer is liable for 50% of the hire amount.
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Cancellation less than 28 days before arrival: The Hirer is liable for the full hire amount.
7. Your Responsibilities
The Hirer agrees:
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To supervise children, babies, dogs, and vulnerable adults at all times.
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Dogs: Well-behaved dogs are welcome subject to a supplement. They must be kept under control, never left alone in the lodges, and kept off beds and furniture.
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To leave the accommodation in good order and a clean condition. A cleaning charge will be levied if the lodge is left in an unsatisfactory state.
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To report any breakages or damage and pay for repair or replacement (excluding reasonable wear and tear).
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To respect neighbors by avoiding nuisance or annoyance. We request that arrivals and departures occur outside the hours of 11:00 pm – 7:00 am where possible.
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To allow Craigmyle Estates Ltd (or their agents) reasonable access to the property if deemed necessary.
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Security Deposit: We reserve the right to charge a security deposit (minimum £200), the terms of which will be clarified at the time of booking.
8. Termination of Stay
If, in our opinion, any guest is unsuitable to continue their stay due to unreasonable behavior, damage, or nuisance, the contract may be discharged immediately. Craigmyle Estates Ltd may repossess the property, and the Hirer will remain liable for the full cost of hire with no refund due.
9. Complaints
We want you to have an enjoyable stay at Cairngorm Lodges. In the unlikely event of a complaint, please contact us (or our agent) immediately as per the details in your Welcome Pack. No complaints can be considered after you have departed the property.
10. Liability
Craigmyle Estates Ltd cannot accept responsibility for material loss, damage, or inconvenience caused by the property’s services (plumbing/electrical) or exceptional weather. No responsibility is accepted for loss or damage to guests’ property, vehicles, or pets during their stay.
11. Cancellation by Us
If the property becomes unavailable (e.g., due to fire or flood), we reserve the right to cancel the booking and provide a full refund. Our liability is limited to the return of monies paid.
12. Short-Term Letting Licence & Force Majeure
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Licensing: If Local Council regulations result in the suspension of operations or inability to fulfill the agreement, a full refund will be provided.
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Force Majeure: We cannot accept liability for cancellations or delays caused by events outside our control (e.g., war, civil strife, industrial disputes, epidemics, or extreme weather). We strongly recommend guests hold valid Travel Insurance.
13. Waiver
Failure by Craigmyle Estates Ltd to enforce any term of this agreement at any time does not constitute a waiver of that right.
These booking conditions supersede all previous issues. Updated: February 2026
